January 6, 2015 at nine:33 pm We had our roof carried out by Lowe’s in Newport Information VA. The roofer applied nails that were also extensive and weakened our overhangs in our craftsman type home.We asked him to halt but he mentioned he was covered via the agreement Having said that he needed to use extensive nails for that guarantee. We now have cracked wood and nails protruding from our overhangs. We requested Lowe’s to contain the contractor fix the trouble. They explained they would paint the nails and glue again cracked wood if we indicator a waiver. We experienced two other roofing corporations come out plus they stated the roofer should have utilized shorter nails for the overhangs.
I questioned the last manager I spoke with to call the organization and also have them fed x the components down. With all the amount of cash we invest at the store, and the sum of money The shop need to expend with tailor made orders from this business, that needs to be completed.
– Was told by salesman to phone the Task Coordination Crew Leader with date of installation when notified by countertop persons in order to coordinate with plumber
– Kelly at CC gave my information to Joel at CC. Went over issues with him and he mentioned he would test for getting someone listed here to handle sink problem so I could possibly get faucet connected. They arrived all over 5PM and had to enlarge the holes by drilling to fit the fixture. Additionally they fixed my dishwasher situation.
April eleven, 2015 at twelve:thirteen pm I just bought a carpet from Lowes and in the store the compact carpet sample was med grey. So we ordered it. And as it was getting put in I stated to the man that is not grey, it was a Strange bluish eco-friendly and he explained yeah that’s what it appeared prefer to him. He Verify the identify of it as well as the name was right set in my dwelling the colour was absolutely unique than in the store. So I contacted Lowes that working day and advised them.
Oct nine, 2014 at 3:07 pm lowes retailer in russel ky the manager disguise After i ask to speak to one of them none of the employees realized any detail about what I desired I purchased interior French doors and essential the latches that go at the top from the doors iwanted to see if they may be purchased the supervisors names are scott and howard this keep sucks theirs by no means any help after you will need it another time ineed a thing I'll head over to dwelling depot .
November 27, 2017 at two:31 pm Wow… I thought I had been the only going through terrible service w/Lowes. I was buying three appliances additionally set up services but b/c with the poor communications I only purchased The 2 (dish washer and ceiling admirer) The ceiling enthusiast portion went really nicely nonetheless, it’s a different Tale within the dishwasher.
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I will nonetheless store and hope that was just an extremely terrible off working day but regretably, we is going to be purchasing it for a while in additional ways than cash. Sincerely
It amazes me that Lowes can continually mail me these notices but can not ship me copies on the invoices which i asked for. As one of several executors of my mothers will they are required to at last settle the estate but Though I are actually advised quite a few occasions they'll look after it The one thing they seem in order to do is deliver threats for late expenditures.
We waited and waited so I termed once more and stated that we were being nevertheless waiting around on the noticed and when he could site an individual yet again which is how the discussion went.
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April 14, 2015 at seven:33 pm This can be a complaint. On 04/01/fifteen we went online to buy a refrigerator, washer and fuel dryer. The online buy method said which the Ocala shop on 7575 SW 90th St experienced the refrig and washer but not the dryer. The dryer was accessible in the store at 3535 SW 36th St. I placed an get for your three appliances and two accent merchandise. The purchase was paid out for by an American Specific card which induced an authorization keep seemingly as the delivery address was not our house handle on file. So I contacted your consumer service operator who straightened the challenge out and we were informed the get was processed. Later on we acquired a phone get in touch with from the Extra resources Woman on the 7575 SW 90th retail store who said that she had witnessed the order and found that it absolutely was in two elements with a few products coming from her keep and Other individuals from the 3535 SW 36th keep. She stated that she was combining the orders and that anything might be shipped from her shop at 7575 SW 90th St on 4/14 as requested. We talked about to her that for each the web order the dryer was not available from her retailer but she stated that It could be readily available and she would deal with the get – “don’t worry everything will probably be delivered within the 14th”. The 14th will come but we didn’t get any get in touch with the evening prior to or perhaps by 10am the next morning offering us a delivery window. We called the store and they are explained to the dryer is on back again get and they'll really need to contact D.C. to acquire an anticipated day. I contact Lowe’s 800 buyer service number to complain and am instructed the order exhibits within the program as almost everything will probably be delivered within the 14th.
April 22, 2015 at three:34 pm In July of 2013 we purchased a GE laundry center ( stacked washer and dryer). We also obtain the Lowe’s warranty to address the equipment. In March 2015 ( 20 months) the washer broke. We contacted Lowe’s who contacted one of there contractors to return and look at the machine. The appliance repairman came on on April third. He indicated that it was A significant mend involving a bearing inside the transmission and that the restore couldn't be finished in my home it would have to be taken into the restore Middle. He indicated he would notify Lowe’s warranty people today and we would have to look forward to them to determine if It might be well worth fixing or if they would just refund the purchase cost. On four/7 the warranty folks encouraged they felt they wanted to repair the device. Take into account we compensated 1196.00 for The mix and they'd made a decision to pay back 753.00 to repair the washing device. In addition to the laundry cost I is going to be distributing for reimbursement. They say they will be forwarding an e mail to the mend center to go forward With all the maintenance. I contacted them that night and was instructed we needed to provide them with the opportunity to try and maintenance it. Once i asked to speak into the supervisor I used to be informed this was the choice and they couldn’t arrive at the phone. According to the fix center they didn't obtain the e-mail for every week nonetheless Lowe’s denies this. We did not receive any phone connect with on the status of this determination from either of these. On 4/fourteen we contacted the mend Heart that has suggested us that there is a component on again order indefinitely. We Speak to the guarantee firm who then recommend us that they however come to feel the price is well worth repairing this device. I protest the logic of this decision and questioned just how long does one count on us to anticipate a washing device??? They then tell us that they'll set out a countrywide seek out this section and simultaneously place inside a ask for for acceptance to purchase out the washer. This normally takes as much as 5 days but we could hear as early as 3 days. I contacted the guarantee dept on Fri four/seventeen to determine the status Yet again I had to elucidate your entire Tale. I had been instructed that they need to talk to GE not sure why. I had been explained to I known as as well shortly that Tues didn’t depend after which was put via to the supervisor through the identify of kristen. Kristen couldn't have already been ruder if she attempted. She knowledgeable me that she created the decision to deny the invest in out and we would need to hold out until finally they identified the portion.